We found, truly, a gem, for our first episode – the guest for our pilot – or, perhaps, the pilot for our first flight.
Patricia gives us her best! What an inspiring listen this will be – it has been for Libby and I, both to participate in and listen to now.
Joshua, for myself and Libby, my friend and honored guest co-host.
The missing link: using emotional intelligence to reduce workplace stress and workplace violence in our nursing and other health care professions
Dec 2012 – Patricia Littlejohn MBA, RN: J Prof Nurs. 2012 Nov;28(6):360-8. doi: 10.1016/j.profnurs.2012.04.006.
Because of our poor emotionally intelligent responses and interactions, many nurses and other health care staff have become scarred emotionally from abusive, demoralizing, or hostile acts inflicted on one another. Rude, disruptive behavior among health care professionals can pose a serious threat to patient safety and the overall quality of care. The expectation of regulating bodies is that health care professionals focus on effects disruptive behavior has on a culture of safety for both patients and staff. Relatively recent research in training and development, and behavior change, specifically on emotional intelligence, suggests that it is possible to improve the emotional competence of adults. I posit it is possible to increase emotional competence to reduce health workplace stress and workplace violence.